Ready payment issues on your account

If you endeavor to buy something on Google Play but your payment is declined or won't process, try the steps beneath.

If you've bought something so have a problem with or question nearly it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might exist deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment information and wait for the team to answer.

    Google Pay notifications

  4. Cheque your email for the review results.

Try to pay with a unlike payment method

If there's a problem with one payment method you can try paying with a unlike one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the detail you want to buy & tap the toll.
  3. Tap the electric current payment method.
  4. Choose a different payment method or add a new i.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit carte errors

There may be a trouble with your credit or debit card if you lot see one of the following error messages:

  • "Unable to process payment: depression card balance"
  • "Unable to complete transaction. Please utilize another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired bill of fare"
  • "Correct this card info or try another card"

To fix these errors, try the following steps:

Make certain your card & address information is up to engagement

Expired credit cards or erstwhile billing addresses are a mutual reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your bill of fare address matches the accost in Google Payments

If your credit bill of fare is registered to a dissimilar accost that can cause the payment to exist declined. Cheque the null code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you lot are trying to utilise for the purchase.
  3. ClickEdit.
  4. Bank check that the address listed matches the billing address of your carte du jour.
  5. If needed, update the accost.

And then, try your buy again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. Nosotros will not be able to procedure the transaction on your account without this data.

Bank check you lot have sufficient funds for the purchase

Sometimes a transaction is declined considering of bereft funds. Check your business relationship to make sure you lot take enough to complete the purchase.

Contact your banking concern or card issuer

Your bill of fare may accept specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to enquire nigh the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Balance, Gift Cards, and more)

If y'all see "Your payment was declined due to an issue with your account"

If you run into this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a little more information to comply with European union law (Customers from European Wedlock member states just).

To assist fix these bug:

  1. Go to the payments heart.
  2. Take action on any errors or requests in the payments middle.
    • Yous might need to verify your identity before you lot can buy anything through your Google Business relationship.
  3. Make sure your name, accost, and payment information are upwardly to date.

If yous are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

  • Make certain y'all're continued to your carrier network, directly or by wi-fi.
  • Brand sure you lot've added straight carrier billing as a payment method.
  • Make sure you're using the local currency.

If you still have problems, contact your mobile phone service provider for help.

If you tin can't add together a payment method or have a problem with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the consequence.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that'southward asked for.
  3. Check that your address is upwards to date.
  4. Check that the payment methods listed are the ones yous want to utilize.

Card is grayed out & says "verify on pay.google.com"

Your menu was reported every bit stolen. You must verify the card before you tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you lot'll find a temporary charge on your card statement along with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all endeavor to verify the payment method once again:

  1. Confirm which card you lot desire to verify.
  2. Cheque how long agone you tried to verify your menu.
    • If less than 2 days: Expect upwards to ii days.
    • If more than 2 days: Check your menu statement. You lot should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this menu for this purchase. Try to brand the purchase once more with a different card.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM card devices

Check if the right SIM card is in slot ane and remove any SIM carte from slot ii.

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